Customer References

After 8 years of good business, we have built up a number of solid client references. If you want to know more, please get in touch as we're always pleased to get 1st hand client references.

NEC and Cisco Support

Quru deliver the best in class business systems. Quru was formed in 2007 from an in-house team that developed an award winning ERP system for a global SME. Quru are based in Somerset House on the embankment in central London. ProAction Networks provided Quru with an open source, IP-based PBX called Asterisk. The solution included 25 Cisco VoIP handsets, running native Cisco software for maximum usability. The system is entirely VoIP with all calls routed via SIP trunks.

“Proaction Networks provides us with SIP trunks and cost effective call plans billed on a quarterly basis but their service goes well beyond that: they set up our Asterisk PBX, supplied us with various pieces of hardware and have the insight to tell us how to fix the most nefarious of Asterisk problems. It would be hard to find better value for money in the telecommunications industry.”

RW – Director/Owner

Cisco UC540 Support and Maintenance

Sequel are specialists in London Market insurance, reinsurance and broking software. They have a large office situated in the City of London with approximately 150 end users. They utilise an NEC 2000 IPS DM telephone system and Zeacom unified messaging server. The majority of the NEC handsets are VoIP, but they also use a small mix of analogue, digital and conference endpoints. They also use Office Communications Server which will soon be integrated with the NEC 2000 IPS.

“Sequel are the London Market insurance, reinsurance and broking software specialists and place a high value on maintaining open and clear communication with our customers.

Whilst researching alternative support for our NEC 2000 IPS and Zeacom server, ProAction Networks were highly recommended. After some careful research, a meeting with Alex and a strong support proposal, we decided to offer the contract to ProAction Networks.

I am pleased to say that the recommendation has been well-founded and ProAction Networks have provided a seamless transition to a better outsourced support solution. Their response times are great, their knowledge of the systems is excellent, and perhaps most importantly, they have familiarised themselves with our systems and our requirements extremely quickly as well as forging a good relationship between their staff and ours. We especially enjoy being able to get in-touch with very experienced engineering resource straight away.

I would have no hesitation in recommending ProAction Networks.”

LB – IT Manager

NEC 2000 IPS and Philips Sopho IPS Support

Motorbodies are the largest independent Vauxhall dealers in Luton – the home of Vauxhall. Motorbodies operate over two separate geographical locations in the town and utilise the NEC 2000 IPS (working as a true Distributed System) and Zeacom Communications Centre, installed by ProAction Networks to provide a complete, centralised telephone solution. This solution includes VoIP between sites, Unified Messaging, inbound Agent Contact Centre, Computer-Telephony Integration (CTI), Call Logging and DECT.

ProAction Networks also provide Motorbodies with a high speed fibre optic link between the two sites and assist with ongoing Cisco Network management.

“Motorbodies have always strived to maintain a forward-thinking attitude and ProAction Networks have been hugely influential in helping us successfully embrace a wide range of communications which has pushed our service forward exponentially.

The service and support we receive is second-to-none and feel we really benefit by using a smaller, more specialised company over a large one with complex hierarchy and too much red tape.

We are always impressed with the speediness in problem-resolution and the many ways in which ProAction Networks pre-empt many situations before they even become a problem.”

RP – Operations Director

NEC SV8100 Maintenance

Talent2 are a global human resources company. In London they have a busy office with an NEC 2000 IPS telephone system and approximately 50 end users on location. ProAction Networks have provided Talent2 with 24 hour support since 2007. Their previous maintainer was NEC-Philips.

“Our existing support company just weren’t providing the service we needed. We chose ProAction Networks because they quickly understood our problems – and solved them! They were able to give us confidence back with our telecommunication systems and at a much more competitive price.

ProAction Networks have been available immediately whenever we had a problem, or just needed a bit of advice to make the most from our system.”

GB – PA to Chief Executive