Imagine having a business communication system that accelerates business processes and provides a flexible, scalable solution for employees. Unified Communications enables customers to experience greater productivity through the convergence of communication channels and business processes by using a combination of technologies, devices and services. Communications tools like presence, status, mobility, collaboration, video and voice conferencing, and messaging can all be utilised.
UC for Business helps unify an entire organization. Individuals, departments and locations will work more efficiently as seamless internal and external communications enable smooth collaboration. Users can connect from wherever they are by phones, PCs, mobile devices and the web – effortlessly.
UCB puts busy executives in control of communications by allowing them to screen, prioritise and respond to the contacts that are most important to their business. Managers can quickly reach workers on a wide number of mobile devices in order to communicate important assignments.
Operators can manage peak times without compromising quality of service. UCB provides superior call handling abilities including ‘point and click telephony’ for greater speed, ‘drag and drop’ facility for re-prioritisng call queues and customer screen-pops.
Knowledge workers have had to put up with phone tag, constant interruptions and overloaded in-boxes for too long. UCB streamlines and intelligently manages all their communications using a single desktop application. Presence provides efficient call management and screen-pop caller details make call handling more professional.
Contact Centre agents are expected to process large numbers of external requests as quickly as possible. These requests come
in many forms – calls, faxes, e-mails, chats and via the company website. UCB enhances customer service with pre-configured safety nets for emergencies and high volume situations. Plus the skills-based routing enables a customer to speak to the right person first time. Agents also benefit from the simple, intuitive interface, helping to reduce training to a minimum.
• A single point solution with a single server – creates a simplified administration environment
• A Microsoft® Outlook based user interface
• Presence Reporting allows managers to monitor activity of their team, helping to enhance employee performance
• Simplified call handling – users manage all their communications from their desktop
• Easily customised for individual company requirements
• A wide range of 3rd party interfaces enables UCB to boost customer service and productivity
• Treat the mobile and the desk phone as a single device, using one number
• Instant ‘drag & drop’ conference calls
• ‘Out of office hours’ calls easily dealt with