Skype Operations Framework

Category: Demo

Skype Operations Framework Lifecycle

Skype For Business is a realtime service. Different work styles enhanced and impacted

Outcomes of delivery realised when they use SfB and use it to enhance business processes.

Quality is underpinning usage. If it’s delivering a quality service that delights people, teams gain confidence in using the technology and they find new ways of doing things to drive business benefits.

Key Services of Skype for Business:

• Group Collaboration

• Conferencing

• Fixed and Mobile Telephony Capabilities

• Instant messaging and presence

• Video and Screen sharing

Traditional users of legacy offerings in these areas expect always available, highly reliable experiences. As such you want to treat SfB as a first class citizen, alongside other communication and collaboration investments. Priorities should be built on traffic, on a peer level with voice, conferencing and other collaboration tools.

By understanding the environment, you’ll minimise disruptions which can be avoided. When planning a realtime service, it’s key to understand the activities and outcomes that the project needs to take care of.

• Preparation – getting the environment setup right to deliver quality

• Driving User Adoption – helping people understand why this technology change is being made, and what’s in it for them – drive a desire to change and adopt the new platform

• Execute ongoing management – ensure quality and reliability are delivered, and any issues introduced by the service are detected and remediated.

Some activities and outcome are common across all cloud services and some are unique to real time services.


Planning is key to drive a common, shared vision to achieve the business outcome – which minimises surprises.

1. Envision – shared vision of direction

2. Asses – understanding the lay of the land

3. Design – working through the design of the solution

4. Prepare – schedule sites and the types of persona rollout.

5. Plan Operations


Takes place on a site by site basis.

Before any kind of pilot takes place, ensure monitoring and support operations – for clear eyes on the enviornment, and which metrics make up quality, measuring them and what to do if you’re not getting them.


Ongoing long term user experience with adoption, usage and ROI. Identify quality and reliability hot spots and execute remediation.

You plan for new features, expanding sites, Monitor, report, support and run.