To stay competitive, enterprises need the right tools that enabling them to be more efficient, flexible, and productive. NEC’s smart enterprise solutions optimize your business practices, drive workforce engagement, and create a competitive advantage.
Businesses today demand efficient, seamless communications that facilitate rapid decision-making and customer responsiveness. To meet this requirement, your organization must have a comprehensive, integrated communications system that is centrally managed and that transparently shares features and functionality companywide.
NEC’s Business Mobility IP DECT realises all of this, and much more. Business Mobility IP DECT – combining the benefits of IP and DECT technologies NEC’s Business Mobility IP DECT delivers on-site wireless telephony that uniquely combines the benefits of IP technology with the superior quality and facilities of the well established DECT technology.
UNIVERGE® SV8000 Series PC Pro/WebPro is an instrumental troubleshooting tool that empowers users to manage their own terminals and provides them with the functionality needed to simplify communications. PC Pro/WebPro is a part of NEC’s UNIVERGE360 approach to integrating communications technology into the business environment. Most PC Pro/WebPro programming is done via three views – Standard, Wizard and System Data. These views are accessible through menu items, a tabbed view or one-click icons.
NEC’s SonicView IP Recording makes recording, organizing and sharing IP calls simple for those using the UNIVERGE® SV8100 Communications Server. This cost-effective recording solution is easy to install, manage and use, and helps ensure low total cost of ownership (TCO).
NEC’s Voice Security Recorder (VSR) solution provides a total solution to call recording, documentation and agent evaluation. VSR provides a way to improve your company’s level of service and increase your Return on Investment (ROI) through the information it provides. The VSR solution is comprised of the VSR Unit, the 4-Port Digital Call Logging Unit, and two pieces of software –VSR Manager and VSR Reporter Pro.
The SV8500 is the premier IP communication server offering an extensive IP feature set in a flexible, scalable, secure package. The system facilitates NEC’s desktop productivity suites to deliver Unified Communications, fixed mobile convergence and advanced collaboration, exploiting rich presence, mobility, instant messaging, attendant console, click-to-call, unified messaging and conferencing. Besides these applications the system supports the full range of NEC endpoints.
A part of NEC’s UNIVERGE360 approach, UNIVERGE SV8000 Series Communications Analyst is an easy-to-use, graphically-oriented software package that captures, monitors, and analyzes phone calls and trunk usage for single or multiple locations. It provides a clear picture of voice and network activity on converged communication platforms such as VoIP, hosted PBXs and hybrid telephone systems.
The UNIVERGE® SV8000 Series Hospitality Management solution for both the UNIVERGE SV8100 and SV8300 Communications Servers allows specific applications to integrate with business processes based on specialized roles within an organization. These role-enabled communications are a core component of NEC’s UNIVERGE360 approach. It provides advanced services to ensure your guests have a memorable stay. They can access the latest messaging services, and your business benefits from extensive features including flexible numbering, room status and toll-restriction check-in mode. Hospitality Management even works with your Property Management System (PMS) through Property Management System Integration (PMSI) to support many key front and back-office functions.
The dynamics of business today demands efficient, seamless communications to enable rapid decision making and customer responsiveness. To succeed at this accelerated level, businesses must have the right communication tools. NEC provides those businesses with the communications and networking solutions that enable them to succeed.
NEC SV9100 Chassis with IPLA128, VOIP, SIP, TDM, Analogue and Primary Rate ISDN30
Competing in today’s business environment requires agility — when meeting challenges, making decisions, and delivering products and services. With more than 115 years of excellence in both Information and Communications Technologies (ICT), NEC shares its vision through its award-winning communications technologies.
NEC SV8100 and ACD facilitates the handling of high call volume with a minimum number of resources. It reduces caller hold time and distributes call volume evenly among employees. Callers are given the option of either immediately leaving a message for agent callback or holding for an agent. Those who wish to hold hear initial and repeating announcements encouraging them to remain in the call queue. This prevents callers from hanging-up and reduces lost calls thereby helping to improve employee efficiency and streamline staffing.
NEC offers a wide range of phones and applications that help businesses benefit from greater productivity. The UNIVERGE family of desktop phones, in-building wireless systems, and softphones help workers quickly and reliably access tools, information, and individuals anywhere at any time. The many customizable options and advanced features available on NEC phones provide businesses with even more flexibility in how they communicate.
The NEC SV8100 Multimedia Conference Bridge provides small, medium and expanding businesses a flexible, in-house conferencing solution that protects their communications investment while providing PC-accessible features, networking options and excellent voice quality. This important component of NEC’s UNIVERGE360 approach enables businesses to leverage technology to meet the needs of their employees and customers.
To facilitate smarter work environments, NEC has developed desktop telephones which are supported on the NEC Series IP-PBX. With these innovative IP telephones, you can increase feature functionality through applications support and personalization of each phone. With our wide assortment of phones to choose from, you can select a telephone that best fits each employee’s role within your organization.
The SV8100 IVR resides on an internal blade equipped with the IVR compact flash. This flash drive enables you to easily download specific IVR script templates for turnkey installation. Appointment Reminder, Customer Information Inquiry, Employee Timesheet and Sales Order Entry templates are available for download to IVR users at no cost.
Mobile handsets can be a huge asset to employees on the go, but if the handsets do not offer full access to all the features and functionality of a desktop phone plus more, it can hinder productivity. With NEC’s Wireless LAN (WLAN) Mobile Handset’s and their seamless integration with NEC’s UNIVERGE IP communications systems, employees have full access to the features they require. These mobile handsets significantly improve a user’s productivity and responsiveness by providing them with the ability to roam from one business area to another and always being accessible to customers and colleagues.
For organizations to thrive, they must be flexible. Customers have come to expect full service from their retailers, care providers, hospitality services and educational institutions 24 hours a day, 7 days a week. Now NEC can ensure you have the tools to stay competitive – wherever you are– with UNIVERGE SV8100 Mobile Extension.
Mobile Extension gives you access to all of the features of your desktop phone from nearly any external communications device. It enables you to use a mobile phone, home phone or other external device to simulate an extension of your office phone. And customers never know you’re not at the office! One number access lets them reach you wherever you are.
Text and alarm messaging – Provides numerous uses including alerts about incidents such as a fire, nurse calls or status of industrial processes. Different priority levels can be applied to each message.
Location Detection – By pushing the SOS button on the phone, the system locates the position of the phone and alerts staff to provide assistance.
Man-down – Detects when a handset is left in a horizontal position and sends an alarm to other staff immediately for help.
Mobile phones are a mainstay in today’s businesses and usage only continues to grow. This inherently makes employees have to distribute a separate phone number to business associates or customers so they can be reached and manage multiple voice mailboxes, as well as deal with important calls being dropped from a weak in-building signal. With NEC’s fixed mobile convergence uMobility™ solution from Varaha Systems, Inc., businesses are now able to provide employees with single number reach, unified voice messaging and enhanced in-building coverage through a business’s Wi-Fi network. uMobility provides:
Elegantly Designed, Feature Packed Desktop Phones - Helping employees to be even more efficient. To facilitate smarter work environments, NEC has developed the UNIVERGE DT800 Series desktop telephones. With these innovative IP desktop endpoints, you can increase feature functionality through applications support and personalization of each phone. With our wide assortment of phones to choose from, you can select a telephone that best fits each employee’s role within your organization.
A significant component of NEC’s approach to help companies unify their business communications. For use on the SV8100 Communications Server, it combines the functionality of three products, PC Assistant, PC Attendant and the SP310 Softphone. With the Desktop Suite, your company can provide customers the attention they deserve. It can increase employee collaboration and provide the enhanced productivity needed in today’s increasingly mobile world.
Choose from a wide assortment the telephone that best fits your employee’s role. Intended to deliver maximum deployment flexibility, NEC digital phones allow for multiple combinations that fit any and all business niches or personalization requirements. Supported on NEC’s UNIVERGE Series IP-PBX.
ProAction Networks have been providing expert assistance to many businesses and organisations since 2008. We provide outstanding Information Technology, Business Telecommunications and Network Infrastructure support, recover faulty or failing systems & computers, maintain your systems and solve your technology problems. As advocates of all NEC telecommunications products for the SME, we specialise in the NEC Univerge SV8100 and we are a happy, helping hand with whatever baffles, bothers or eludes you and your technology concerns.
Offering customers a quick, direct way to reach your employees without jumping through hoops improves customer satisfaction rates. Digital DECT enables your company to deliver this level of service by providing workers a way to be reached – even while they are away from their desks. When office and campus users have access to a system that features fixed and wireless connectivity with exceptional voice quality, seamless handover and a secure air interface, they can offer the exceptional service that your customers deserve.
ProAction Networks currently support a wide range of UK and global organisations utilising the NEC 2000 IPS. We offer annual support contracts, providing guaranteed on-call engineer availability, full hardware warranty, manufacturer escalation for bugs, free adds/moves and changes, and quarterly health checks.