NEC 2000 IPS, IVS and NEAX 7400

Category: NEC

ProAction Networks currently support a wide range of UK and global organisations utilising the NEC 2000 IPS. We offer annual support contracts, providing guaranteed on-call engineer availability, full hardware warranty, manufacturer escalation for bugs, free adds/moves and changes, and quarterly health checks.

Service and Support

A full suite of support options is available to customers, including:

  • Ad-hoc support nationwide for all scenarios including faults, moves, changes, hardware damage and even complete system failure - 24/7
  • Fixed 6-monthly support contracts, providing guaranteed on-call engineer availability, full hardware warranty, manufacturer escalation for bugs, free adds/moves and changes and quarterly health checks.
  • International Support - support from offices in the UK, Australia and the USA

Call or Contact Us now for a completely unbiased, no obligation conversation about your system.

As most critical problems are detected, occur or need to be resolved first thing in the morning or at night, paying good money every year for a support desk which only works nine-to-five simply doesn’t make sense! All our support contracts include 24-hour support, 365 days a year - direct to a third-line engineer.

NEC Dterm desk phones rarely malfunction, so why pay so much every single year to warranty all of them? If one or two have to be replaced each year with brand new sets, it will cost a fraction of what it costs to maintain them each year. We are the only NEC/Zeacom support company who do not force customers to pay for maintenance on handsets. The maths shows this can be a money making exercise!

Any organisation which could afford the NEC IPS is likely to be big enough to afford well-trained, in-house technical support staff. Those staff do not need help renaming an extension or changing a pickup group – they need help because it’s vitally important and they need an NEC/Zeacom expert straight away. All other NEC/Zeacom support companies have poorly trained engineers hacking their way through all problems before it gets escalated. With ProAction Networks, you get the best person immediately, at his/her desk phone or on his/her mobile.

Common NEC and Zeacom problems we can quickly resolve:

• Message waiting lights don’t come on when a phone as a voicemail message

Solution? Replace a missing command…

• A call will get ‘stuck’ on the operator console screen and only a reboot of the Zeacom will remove it

Solution? Apply missing software patches

• Some pickup and ring groups constantly ‘stop working’ for one reason or another

Solution? Perform correct method of administration…

• Most of the buttons on handsets don’t appear to do anything useful

Solution? Apply sound programming and labeling…

• I can’t call forward a phone anymore, either at the handset or in MOC/Matworx

Solution? Remove the DND or Callback set on handset…

ProAction Networks can fix all your issues permanently.

NEC DTERM 2000 IPS

ProAction Networks is made up of the few people in the country who really know the NEC IPS and Zeacom Server inside out. We install, manage and support NEC and Zeacom systems just like yours. We have installed in the UK, Europe, USA, Far East and Australia – and interconnected them. We have designed and installed Zeacom Call Centres in multiple geographic locations and languages and virtually any other type of configuration you can care to think of. ProAction Networks is not old school. ProAction Networks is not a telephone company. ProAction Networks is a 2010 support company. All our staff are Cisco, NEC and Zeacom qualified.

Even if you don’t need us – you might like to take a look at www.necpbx.co.uk – a website we run which is full of programming tips, downloads and fault resolutions.

If you like what you see on this free site, please give me a call and at the very least I will be able to save you between a few hundred pounds to a thousand pounds a year. Plus, you will be a thousand times more satisfied than with the service you receive right now.

With all our customers, we spare no expense in getting them up to speed, solving any outstanding problems, and making the system you thought couldn’t work properly, work properly! We’ve found so many NEC systems which do not have the most basic – but most useful features in place! Labels on buttons, simple English user guides, ring groups that work – you’d be amazed how many installations we’ve found that were missing that bit of minor programming which made their lives so much easier. For instance…

Did you know that an extension swap for two NEC handsets is a 7 button key sequence? All that time you’ve spent tracing cables and re-patching at the patch panel can be avoided. Why didn’t they tell you?

We include routine health-checks and regular inspection of the important parts of the system to you and your customers informing you of problems before they sneak up and bite you. We can also provide on-site hardware backup, and remote backup disaster recovery. We run an online support system, where you can live chat with a technician, and all updates, changes, comments are broadcasted out to both our staff involved and your staff with the problem. Everyone is always kept in the loop.

System Overview

The NEC UNIVERGE™ NEAX® 2000 IPS is an enterprise class IP based communications system. It provides pure voice-over-IP (VoIP) peer-to-peer connections across corporate local and wide area networks (LAN/WAN) as well as supporting time division switching (TDM). The NEC NEAX 2000 IPS offers flexibility by providing a choice of time division switching, pure peer-to-peer IP connectivity or a combination of both, all in one system.

NEC Univerge NEAX 7400 2000 IPS has been rebranded and renamed a variety of times throughout it's long life. It is known in all revisions as the NEC NEAX 7400, and until around 2001 known as the NEC NEAX 7400 IVS (Integrated Voice Server). Possibly to tie the brand in more closely with the emerging convergence of voice and data technologies (VoIP), it was rebranded as the NEC NEAX 2000 IPS (Internet Protocol Server). Various corporate incarnations have also seen the IPS distributed as a Philips product - in white, as a 'Sopho IPS'.

The NEAX 2000 IPS functions as a standalone telephony system supporting both IP and traditional circuit switched connectivity. Yet it can also be networked with other NEC telephony devices such as the NEAX IPS DMR, the NEAX 2400 IPX and other NEAX 2000 IPS units. In this case, the NEAX 2000 IPS supports node-to-node peer-to-peer connectivity or node-to-node circuit switched connectivity. Each Remote host can accommodate up to 255 nodes (telephones/endpoints) networked together, with the main site hosting up to 1000 nodes as well.

The UNIVERGE NEAX 2000 IPS supports a maximum of 952 IP stations, 980 TDM stations or a combined total of 980 stations. Up to 952 peer-to-peer IP stations and 64 legacy TDM stations are available in a single modular chassis. Up to eight chassis can be stacked together providing a maximum capacity of 512 TDM stations. Each host can accommodate up to 30 UNIVERGE NEAX IPS-DMR remote systems and up to 30 ISDN PRI links.

UNIVERGE NEAX 2000 IPS users have access to hundreds of service features and telephony applications that enhance productivity, reduce operating costs and improve communications efficiently. The innovative modular hardware and software design allows efficient, effective growth within each module from its minimum to its maximum configuration. The UNIVERGE NEAX 2000 IPS software design is as advanced as its hardware. It ensures the system will support evolving applications and have the reliability needed to compete in today's world and into tomorrow's. The software is designed with modularity in mind. Together, these modular building blocks allow customers to initially buy what they need and add capacity and capabilities as the business demands, resulting in a greater degree of cost control for new installations and for upgrades to features, capacities and the software versions. Many parts of the architecture are hot-swappable, reducing your operating costs and improving uptime.

The UNIVERGE NEAX 2000 IPS provides a rich set of both Key and PBX features and is positioned to provide a comprehensive cost effective solution for the small to medium sized business, hotel property or the enterprise network environment. The UNIVERGE NEAX 2000 IPS provides utmost investment protection by allowing the user to take full advantage of both today's and tomorrow's technological advancements.

Pure IP switching provides communications between IP Dterms and also provides CCIS network connections with other NEAX 2000 IPS systems. TDM switching provides for communication between legacy stations and trunks. Connections between IP Dterms / CCIS-over-IP and legacy stations / trunks are made via IP Pads, which convert packet-based voice/data to TDM-based voice / data and vice versa.

History

The greatest change in architecture occured in 2001, when the product changed from NEAX IVS to NEAX 2000 IPS. The CPU (the CP-14), was replaced with the CP-24 processor which now incorporated onboard Ethernet. Previously, ethernet was only available for IP-Trunking (seperate PBXs together) and OAI (connectivity to an application server), and on a seperate card. CP24 processor had on-board ethernet for a variety of purposes, including management over IP, inter-econnection of seperate PBXs, running distributed cabinets over IP, providing part of the functionality of IP telephone endpoints and lastly to interface to 3rd party products.

The main form of the NEC NEAX 2000 IPS is shown above, in the form of a 10u cabinet which can be rackmounted, wallmounted or floor mounted. The cabinets are known as a PIM (Programming Interface Module) and are modular up to a maximum of 8 cabinets per Main Site. In addition, distributed PIMs can be added, further increasing the capacity of the system.

In 2003 a smaller chassis was released (left), known as the NEC NEAX DM (Distributed Module). This had a variety of purposes - it was sold far cheaper than the full size cabinet, it was more compact, and ideal for small installations. It was limited to 3 cabinets at a main site, meaning you could run approximately 90 TDM (Time Division Multiplex) handsets, and 1000 IP extensions from a single site.

In 2007, the chassis was redesigned with a variety of operational improvements and slots for more cards. When these smaller cabinets are run as distributed remote modules of a main site, they're known as DMR cabinets (Distributed Module Remote)

NEC NEAX 2000 IPS systems are generally economically viable when over 40 extensions are required. Once they're econimically viable, they can offer a vast array of features making it one of the most diverse systems on the market. Due to the exceptional backwards compatibility of the system (you can run many cards from a 1983 release in a 2008 system), whilst being a full blown VoIP PBX, supporting many emerging standards like Vo-Fi DECT and SIP Trunking, it will also support all older technologies like analogue/POTs lines, basic rate, Q-SIG, H323 and so on.

The main assets in the Univerge NEC NEAX 7400 2000 IPS are:

Rock Solid - Will run for decades without failure - no moving parts, passive cooling, little heat generated, tightly integration circuitry.

Feature rich with other NEC telecommunication systems, like the NEAX 2400 IPX and the Aspire.

Utterly expandable and able to integrate with so many technologies, trunks and types of end point.

Tried and Tested with 2 decades of development and field usage, and extensive documentation.