To exercise your rights under the Data Protection Regulations, you may contact ProAction Network’s Data Protection Officer on all issues related to processing your data. If you have a complaint, it is your right to contact the Information Commissioner’s Office (ICO), the UK supervisory body for data protection.
This policy applies to ProAction Networks and all ProAction Networks subsidiaries. When we refer to “we”, “our” or “us” we are referring to ProAction Networks Limited of 43 Highbury Lane, Campbell Park, Milton Keynes, Buckinghamshire, MK9 4AQ (Company No. 6536817) and its subsidiaries, or any of them as the context so requires.
We take data protection seriously and safeguarding the privacy of our website visitors is important to us. This policy sets out the basis on which any personal information we may collect from you, or you provide to us, will be processed and used by us. It also describes how we use cookies and how you can manage them.
Any links from our website to other websites are provided merely for your convenience and do not imply our endorsement of the content or the provider. If you follow a link to any of these websites, you do so at your own risk and we do not accept any responsibility or liability for the content of such websites.
We can only use your personal data if we have a proper reason for doing so. According to the law, we can only use your data for one or more of these reasons:
Legitimate interests are our business or commercial reasons for using your data, but even so, we will not unfairly put our legitimate interests above what is best for you.
By using our website or by registering for any of the products and services we offer through it, you are confirming to us that you understand and accept that your personal information may be used by us in the manner described below.
We may collect and process the following data about you:
Certain kinds of personal data, such as data about your racial or ethnic origin, your physical or mental health, your religious beliefs, political opinions, health and genetic data or alleged commission or conviction of criminal offences, are special categories of personal data which by law require additional protection.
We do not collect any special categories of personal data about you.
We may use information held about you in the following ways:
Unless prescribed by law, we will retain your personal information for no longer than is necessary for the purposes for which the personal information was collected or for which it is to be further processed by us.
We have set out below how we may use your personal data and the legal bases we may rely on to do so:
Purpose/Activity |
Type of data |
Lawful basis for processing including basis of legitimate interest |
To register you as a new customer |
(a) Identity |
Performance of a contract with you |
To process and manage payments, fees and charges or collect and recover money owed to us |
(a) Identity |
(a) Performance of a contract with you |
To manage our relationship with you which will include: |
(a) Identity |
(a) Performance of a contract with you |
To enable you to partake in a prize draw, competition or complete a survey |
(a) Identity |
(a) Performance of a contract with you |
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
(a) Identity |
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) |
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you |
(a) Identity |
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences |
(a) Technical |
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
To make suggestions and recommendations to you about goods or services that may be of interest to you |
(a) Identity |
Necessary for our legitimate interests (to develop our products/services and grow our business) |
We may disclose your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
In order to provide you with requested products and services we may need to transfer your personal information to service partners based in countries outside the European Economic Area (EEA). This does not diminish your rights. We will take all reasonable steps necessary to ensure that any personal information transferred outside the EEA by us will be treated securely and in accordance with this Privacy & Cookies Policy.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In order to provide you with requested products and services we may need to transfer your personal information to service partners based in countries outside the European Economic Area (EEA). This does not diminish your rights. We will take all reasonable steps necessary to ensure that any personal information transferred outside the EEA by us will be treated securely and in accordance with this Privacy & Cookies Policy.
First-party cookies are cookies that belong to the same domain that is shown in the browser’s address bar (or that belong to the sub domain of the domain in the address bar).
Third-party cookies are cookies that belong to domains different from the one shown in the address bar. Web pages can feature content from third-party domains (such as banner ads), which opens up the potential for tracking the user’s browsing history. Privacy setting options in most modern browsers allow the blocking of third-party tracking cookies.
To refuse to accept cookies please follow the below instructions:
In Chrome, you can adjust your cookie settings by clicking “Settings”, “Show advanced settings” and “Content Settings”.
In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.
In Safari, you can adjust your cookie settings by clicking “Safari”, “Preferences” and “Privacy”.
In Firefox, you can adjust your cookie settings by clicking “Tools “, “Options” and “Privacy”.
Blocking cookies may have a negative impact on your interactivity with some websites.
For more information about cookies please visit http://www.allaboutcookies.org/
You are entitled to see copies of all personal data held by us and to amend, correct or delete such data. You can also limit, restrict or object to the processing of your personal data. If you gave us consent to use your data e.g. so that we can send you marketing emails, you can withdraw your consent.
Under the data protection legislation additional rights will be granted to data subjects. For example, the right to rectification means that if we hold inaccurate data, the data subject can request that it is corrected within a period of no longer than thirty days. Often, how we deal with data subject rights will be through our business as usual processes. Other rights include the right to data to be erased, the right to access data (often referred to as a Subject Access Request), right to object and to restrict processing. There are also rights in respect of data portability and automated decision making, including profiling.
You have the right to:
If you have comments or any questions about our Privacy & Cookies Policy please contact: regulatory@pxnnet.com
We regularly review our policies and any changes will be posted on our website. This Privacy & Cookies Policy was last reviewed and updated in May 2018.
The ProAction Networks data protection officer is Melissa Peach and she can be contacted at ProAction Networks, 43 Highbury Lane, Campbell Park, Milton Keynes, Buckinghamshire, MK9 4AQ, at regulatory@pxnnet.com or via 0800 091 0046.
You can download a PDF copy of this page here.