Unified Communications

ProAction Networks defines unified communications as supporting the same functions whether it's premises-based, hosted or cloud unified communications. Only the delivery model is altered. We believe unified communications consists of the same six broad communications functions:

Voice and telephony — This area includes fixed, mobile and softphone enterprise telephony, including PBX functionality.

Meeting solutions — This area includes multiparty voice (audio) conferencing, videoconferencing and web-conferencing capabilities, including screen/application sharing.

Messaging — This area includes voicemail and unified messaging (UM, where voicemails can be sent to email applications).

Presence and instant messaging (IM) — IM allows individuals to send text and other information to others or to groups in real time. Presence services allow individuals to see the status of other people and resources.

Clients — Unified clients enable access to multiple communications functions from a consistent interface. These may take different forms, including thick desktop clients, thin browser clients and clients for mobile devices, such as smartphones and tablets, as well as specialized clients embedded within business applications.

Communications-enabled business processes — The ability to integrate the UC solution with the broader work and business application context offers significant value. Integration options include contact centers, ChatOps/workgroup applications, workstream collaboration, plug-in integrations for leading business applications and browsers, communications platform as a service (cPaaS) for digital business application integrations, and integration with business analytics and artificial intelligence (AI) capabilities.

Choose from a hosted solution, managed by us, or on-premises where you manage the kit in-house. Then, let our experienced consultants work with you to find the package that makes sense for your organisation.