Services

ProAction Networks provide a number of complimentary services for businesses and organisations which are encountering problems with implimenting, supporting or troubleshooting Unified Communications. 

Troubleshooting

If you have a problem with your voice or data infrastructure, then we have the experience and know how to resolve it. We can provide informed dialogue, comparative insight and, where necessary, a fixed cost of resolution. We have recently helped clients resolve problems with:

• Achieving Quality of Service (QoS) over LAN and WAN infrastructure, including WiFi and Broadband.
• Establishing the best practice to assured, intrinsically-safe, ruggedised wireless endpoints
• Man-down wireless solutions
• Best practice for on-premises Skype For Business
• Resolving issues with speech quality over SIP Trunks
• Ensuring resilience against a variety of disasters and a follow up recovery plan.
• Establishing the causes of call disconnections
• Plugging black holes in call centre analytics
• Removing the need for physical fax machines from the workplace
• Ensuring PCI compliant call recording and accordance with 2018 General Data Protection Regulations (GDPR) 

24/7 Support

We provide 24/7 support for a variety of global partners, with online and on-call support for any kind of issue. We can provide a tailor made service to suit your requirements, ensuring you have direct access to the right expert exactly when you need it, with a guaranteed Service Level Agreement (SLA).

Consultancy

As an entirely independent company, we can provide an unbiased opinion on selecting the best solution for your company, and be a practical and experienced sounding board within your selection or tendering process.