IP DECT Open Architecture, Embracing CAT-iq

IP DECT – combining the benefits of IP and DECT technologies, delivers on-site wireless telephony that uniquely combines the benefits of IP technology with the superior quality and facilities of the well established DECT technology.

Jargon Buster

This jargon buster or glossary of words contains the definitions of some of the terms commonly used in business telecommunications and Information Technology. It is not a complete list of all the words you might come across - but is a bloody good start!

Understanding Skype For Business Server Roles

Each server you're using for Skype for Business, provides 1 or more server roles. You don't need all server roles - only deploy the roles which you need.F or most server roles, you can deploy pools so as to provide scalability and reliability. Hardware and/or DNS load balancers are required to spread resources around a pool.

Building A Contact Centre

A purpose built contact centre is often the perfect way to manage your client's experience. We can bring you the ability to measure and enhance your service levels by enabling both humans and computers to route and offer different types of contact to members of staff or automated service. A streamlined contact centre will also lower abandonment rates, minimise operating costs, increase staff productivity, improve response times and allow you to manage all customer contact from one solution.

10 Things Everyone Should Know about Skype For Business

Identify Pitfalls Between Physical Vs Virtual...Virtual Good: Lower TCO, Reduced Time for Deployment, Increased Operational efficiency. VirtUAL Bad: Reduced performance for Larger server depoloyments. Specific requirements, no live migration, no dynamic memory, no thin provisioning, no oversubscription, reserved processors recommended.

Being Mobile, Being Available

Being within reach - being available in some degree, to be reached at any time in any place is part of living in the 21st century. There are ways to leverage the best that technology has to offer so that you're available for the most appropriate type of contact at any moment in time. Sometimes you might just want to appear reachable, and others ensure that you're not disturbed. Synchronisation with external applications and services can help to automate this.

Session Border Controllers - SBCs

If your business or organisation is seeking to reduce up to three quarters of its existing telephony costs, you could refresh your telephony by implementing SIP and VoIP trunk and endpoint registration services - but in order to do this, you’ll first need a session border controller (SBC).

Session Border Controllers enable businesses, organisations and enterprises to secure endpoint and SIP trunking services at their network border and enable a more seamless flow of SIP-based media for unified communication deployments.

I must have VoIP!

This is an early statement we hear from new customers. Sometimes there is a real and credible reason as to why using a form of Voice Over IP (VoIP) is a worthy an suitable pursuit.

And sometimes there isn't.

High Definition Speech

HD Voice, Wideband, G722 – all marketing terms for when you get a random phone call which sounds like you’re talking to a high definition MP3! You may well have encountered this on a mobile phone call from a friend or colleague using the same network operator as yourself when both mobile phones simultaneously have good 3G or 4G coverage. It can be surprising, almost unnerving, like the first time you accidentally entered a Skype call with your webcam enabled when you were less than ‘office pruned’!

Use of Cookies

A cookie is a small data file that a website transfers to a user's hard disk when they visit particular websites. A cookie file can contain information such as a user ID that a site requires in order for you to log in to an account (for example). The only personal information a cookie can contain is that which a user willingly supplies. A cookie cannot read data off a hard disk or read cookie files created by other websites. We only use cookies as a means of storing information you have provided via our website, such as the information you enter into our enquiry and download registration forms.

The Omni Channel Contact Centre

A multimedia contact centre is a crucial part in any business or organisation’s contact strategy - which is tasked to deliver the best experience possible for each and every client interaction. Being able to change and adapt to the evolving requirements of your customers, many of whom wish to communicate using a variety of technologies and devices.

Gathering and use of information.

ProAction Networks Ltd takes privacy and confidentiality very seriously. We therefore fully comply with the principles of the United Kingdom Data Protection Act 1998 and, in substitution from 25 May 2018, The General Data Protection Regulation 2016 (‘GDPR’).

Our Customers

After 10 years of good business, we have built up a number of solid client references. If you want to know more, please get in touch as we're always pleased to get 1st hand client references.

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