If you have a problem with your voice or data infrastructure, then we have the experience and know how to resolve it. We will listen to your specific problem, provide a scope of works as to how we will identify the causes along with a detailed path to the permanent problem resolution. We can provide informed dialogue, comparative insight and, where necessary, a fixed cost of resolution.
Recent Issues We've Resolved:
- Achieving Quality of Service (QoS) over LAN and WAN infrastructure, including WiFi and Broadband.
- Establishing the best practice to assured, intrinsically-safe, ruggedised wireless endpoints
- Man-down wireless solutions
- Best practice for on-premises Skype For Business
- Resolving issues with speech quality over SIP Trunks
- Ensuring resilience against a variety of disasters and a follow up recovery plan.
- Establishing the causes of call disconnections
- Plugging black holes in call centre analytics
- Removing the need for physical fax machines from the workplace
- Ensuring PCI compliant call recording and accordance with 2018 General Data Protection Regulations (GDPR)