Which UC Suits You Best?
Unified Communications (UC) is a range of systems, connections and services which improve an organisation’s productivity and collaboration whilst also enabling you to improve efficiency and speed. With a single, streamlined solution, conferencing, calling, messaging, and other useful features, are all unified into a single, easily manageable system, usable from any location.
After deciding to implement UC, you will need to determine whether you want a premises-based deployment or cloud-based. Your solution must meet your current needs, and prepare you for your future communication needs.
If your phone system is located and managed on-premises, you likely have a PBX (private branch exchange) or KTS (key telephone system). Many on-premises phone systems are based on older, legacy technologies.
Pros of On-Premises UC
- Typically, you have more control over the system
- It can be more resilient if you invest in strong infrastructure
- Impact from inconsistency of internet access can be mitigated
- Some systems offer a ROI after just a few years and continue to be proficient at what they do for a decade or more
- 3rd party integration can be at a lower cost and more flexible as it is a single user platform and entirely under your control
Cons of On-Premises UC
- Upon outright purchase or lease, the larger the organisation, the larger the capex cost for new hardware, rack space, cooling, power and licenses
- Typically higher installation costs as equipment needs to be installed and staff need to be paid to install it
- Licensing can be more granular, complex and often inflexible
- Updating and patching systems can lead to downtime or more out-of-hours maintenance time
Choose an in-house solution if you’d rather control and manage your own UC. We'll help you design a bespoke package and you take it from there.