Who We Are
We provide a simple, practical, independent and direct approach which delivers the results you desire. This is reflected in everything we do, with a completely independent and long-term approach to business relationships.
Our longstanding relationships with clients are driven by an independent viewpoint, consultation, listening to and questioning the needs, understanding the objectives and working together towards an effective solution.
Nothing is off-the-shelf. Our clients benefit from the efficiencies of enterprise solutions tailor-made to individual organisations. Cost savings are always achieved.
We have a great team, who were deploying VoIP solutions back in 2003, which was way ahead of the curve.
We are especially pleased to offer an exceptional customer experience in support and ongoing managed service which we feel is unparalleled. All our clients talk to human beings who remain with them for each journey - be it a small problem or a 5-year plan. We operate only on a 24/7 basis and an in-house, technical human being is on-call the entire time.
Each member of our team understands the common objectives of our business.
- To provide a first class service
- To try and get it right first time
- To be the best at what we do
From the first call, the first consultation - we are here to help, without jargon and without bamboozles. We have the right kind of people to provide the most appropriate level of explanation to the most complex scenarios.
Each consultation will generate a proposal with a scope and in turn, a project, implementation, training, review and ongoing service with 24-hour support.
Our service desk is a combination of live human and web based interactions to suit the choice of each individual client. We provide direct access to dedicated engineers, with a broad range of skills across a range of technologies.
ProAction Networks was incorporated in 2008 in response to a changing economy and evolving digital workspace.
Our founder, Alex Maggs, is truly driven to deliver excellent, best of breed solutions to any sized business. Today, ProAction Networks remains privately owned and entirely independent.